Privacy Policy

Information We Collect

We collect various types of information to provide and improve our services to you:

1. Personal Data

While using our website or services, we may ask you to provide us with certain personally identifiable information ("Personal Data") that can be used to contact or identify you. This may include, but is not limited to:

• Contact Information: Name, email address, phone number, billing and shipping address.
• Payment Information: Details necessary to process transactions (processed securely by third-party payment gateways like Razorpay). We do not store your full payment card details on our servers.
• Service-Specific Information: Details about your garden or specific service requirements for landscaping/maintenance inquiries.

2. Usage Data

We may also collect information about how the website is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (IP address), browser type and version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website activity, and remember your preferences. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function correctly.

How We Use Your Information

We use the collected data for various essential purposes:

• Service Provision: To provide and maintain our services, including processing orders for tools and scheduling landscaping/maintenance.
• Order & Account Management: To process your transactions, manage your customer account, and fulfill your requests.
• Customer Support: To provide effective customer support and respond to your inquiries.
• Service Improvement: To analyze website usage, understand trends, and continuously improve our products and services.
• Communication: To send you order updates, service confirmations, and, if you've opted in, marketing and promotional communications.
• Security & Fraud Prevention: To detect, prevent, and address technical issues or fraudulent activities.

Sharing Your Information

We respect your privacy. We do not sell or trade your personally identifiable information to outside parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment gateways like Razorpay, shipping companies like Delhivery, website analytics providers like Google Analytics). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Security of Your Data

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

We are committed to facilitating your rights concerning your personal data. Depending on your location and applicable laws, you may have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Deletion): You have the right to request the deletion of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us. We will respond to your request within one month.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.